Privacy policy

Updated on 2nd September 2026

At Olumpus, we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, protect and share information when you visit our website, place an order, contact us, or otherwise interact with Olumpus.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. What Personal Information Does Olumpus Collect?

Depending on how you interact with us, we may collect the following information:

Information you provide directly

Full name
Email address
Mobile number
Billing and shipping address
PIN code and location details required for delivery
Order and purchase details
Product preferences
Information provided when contacting customer support
Reviews, feedback, photographs or other content you voluntarily submit
Information provided when participating in contests, surveys, offers or other campaigns

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages visited and products viewed
Website interaction and browsing activity
Referring pages or websites
Approximate location information
Date, time and duration of your visit

We may collect this information through cookies, pixels, tags and similar technologies.

2. How Does Olumpus Use Your Personal Information?

We use the information we collect to operate our business and provide you with a smooth shopping experience.

This may include:

Processing and fulfilling your orders
Confirming and communicating your order status
Arranging delivery through our logistics partners
Processing payments, refunds, returns and exchanges
Providing customer support and responding to enquiries
Verifying information where necessary to prevent fraudulent transactions
Understanding how customers use our website
Improving our products, website, services and overall customer experience
Personalising your shopping experience and showing relevant products or content
Sending transactional communications relating to your orders
Sending marketing communications about new launches, offers, promotions and products where permitted
Measuring the effectiveness of our advertising and marketing campaigns
Conducting surveys, research and analytics
Maintaining records required for business, accounting and legal purposes
Complying with applicable laws, regulations and legal processes
Protecting our customers, business, website and systems against fraud, misuse or security threats

We may also use aggregated or anonymised information for analytical, statistical and business purposes.

3. How Does Olumpus Protect Children's Privacy?

Our website is intended for general consumers and is not directed specifically toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate our business and provide our services. These may include:

Payment gateway and payment-processing providers
Shipping and logistics partners
Website hosting and technology providers
Customer-support platforms
Analytics and performance-measurement providers
Advertising and marketing partners
Fraud-prevention and security service providers
Professional advisers, auditors or service providers

These parties may receive only the information reasonably required to perform their relevant services.

We may also disclose information when required by applicable law, regulation, court order, government authority or legal process, or where necessary to protect our legal rights, customers, property or business.

5. Protecting Your Personal Information

Olumpus takes reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

We limit access to personal information to individuals and service providers who reasonably require it for legitimate business purposes.

Payment information is generally processed through third-party payment providers. We do not knowingly store complete payment-card details on our own systems where such information is processed and stored by the relevant payment provider.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

6. Marketing and Advertising

With your consent where required, Olumpus may use your information to provide promotional communications, including information about:

New product launches
Offers and discounts
Limited-edition collections
Sales and campaigns
Brand updates
Other products or services that may be relevant to you

We may also use third-party advertising and analytics technologies to understand website activity and measure the performance of our marketing campaigns.

You may opt out of promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Please note that opting out of marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates or information relating to an existing purchase.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

Cookies may help us:

Remember items in your shopping cart
Maintain website functionality
Understand website traffic and usage
Improve website performance
Remember preferences
Personalise content and shopping experiences
Measure advertising effectiveness

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

8. Third-Party Services and Links

Our website may use or link to third-party services, websites, applications or platforms.

These third parties may have their own privacy policies and terms governing the information they collect and process.

Olumpus is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of any third-party service before providing personal information.

9. Data Retention and Your Choices

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with applicable legal obligations.

Subject to applicable law, you may have the right to: